Terms of use for Syncmap
Terms of use
Last updated: 1 March 2026
1. Welcome to Syncmap!
These terms apply to the use of Syncmap – Fire and Rescue. By taking the service into use, or by paying an invoice for the subscription, your organisation (referred to below as “you”) accepts these terms.
2. What you get, and who may use it
Access to Syncmap is sold as a running subscription covering all use by employees of your organisation. During missions where you take part with your own crew, the service may also be used freely by others at no extra cost.
3. Price and payment
The price is set out in the agreement or order confirmation. Unless we have agreed otherwise, we invoice 12 months at a time, at the start of the subscription period. Payment is due within 30 days.
The price may be adjusted to market price at each turn of the year, unless you have an agreement on a fixed or discounted price for a set period. Price adjustments are notified at least three months in advance. If the subscription is terminated, the price will not change during the notice period.
4. Term and termination
The subscription runs until it is terminated. Termination takes effect at the end of the period you have already paid for.
5. Uptime and availability
The service is provided “as is”. We do our utmost to keep Syncmap secure and always available, but we cannot guarantee that downtime will never occur.
If monthly availability falls below 99 %, you may claim a 30 % reduction in the price for that month. It is then deducted from your next invoice.
6. Your data and privacy
You own your own data. We use the data only to deliver the service to you. Syncmap AS and our staff are bound by a duty of confidentiality and shall treat data as confidential.
When we process personal data on your behalf, Syncmap AS is the data processor and you are the data controller. By accepting these terms, you also accept our data processing agreement, which consists of the European Commission’s standard contractual clauses for controllers and processors together with our annexes to them.
7. Further development and references
Experience and ideas from you may be used freely in the further development of Syncmap. We may also make the customer relationship public and use your name and logo in marketing, unless you have told us otherwise.
8. Liability and damages
In order to offer Syncmap at a sensible price, the following limitations of liability apply:
Indirect loss: You cannot claim compensation for indirect loss. Indirect loss includes, but is not limited to, loss of data, lost profit, lost savings, or claims from third parties. For a service such as Syncmap this also means that we are not liable for the consequences of the service being unavailable, or of data being missing or wrong, during an ongoing mission or exercise.
Cap on damages: The total compensation you can claim during the term of the agreement is limited to an amount corresponding to the fees invoiced to you in the last 12 months before the date of complaint.
9. Disputes
The agreement is governed by Norwegian law. If we disagree about something, we will first try to resolve it through negotiation. If that does not succeed within one month, the matter may be brought before the courts with Nedre Telemark as legal venue.
10. Language
These terms are published in Norwegian and English. In the event of any discrepancy between the versions, the Norwegian text prevails.
Data processing agreement
Our data processing agreement is the standard contractual clauses laid down by the European Commission in Implementing Decision (EU) 2021/915 under Article 28(7) of the GDPR. We use those clauses unchanged.
The annexes — who the parties are, what is processed, the measures we apply and which sub-processors we use — are published at Annexes to the data processing agreement and form part of the agreement.
Customers contracting in Norwegian instead use the standard data processing agreement published by Direktoratet for forvaltning og økonomistyring (DFØ), set out on our Norwegian terms page.